Join our mailing list!
(Your shopping cart is empty)
Diane Publishing Books
Airline Quality Rating
Brent D. Bowen & Dean E. Headley. The Airline Quality Rating (AQR) is an objective method of comparing airline quality on combined multiple performance criteria. This report reflects monthly AQR scores for 2002 which are based on 15 elements that focus on airline performance areas important to air travel consumers. It is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. The AQR system of weighted averages & monthly performance data focuses on the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, & a combination of 12 customer complaint categories. Comparative AQR date for 2001 are included for each airline to provide historical perspective re: performance quality in the industry.
Sexual Harassment: Women Speakout
Secret War in Shanghai: An Untold Story of Espionage, Intrigue, & Treason
Bridges of Battle: Famous Battlefield Actions at Bridges & River Crossings
McGraw-Hill Multimedia Handbook
Yukon Alone: The World’s Toughest Adventure Race
Share your knowledge of this product with other customers...
Be the first to write a review
Diane Publishing Co
PO Box 617
Darby, PA 19023-0617
Become an Affiliate
Send Us Feedback
Copyright ï¿½ 2004 Diane Publishing Company. All Rights Reserved.