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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Program (2002)
Harry S. Hertz (ed). The Baldrige Criteria have been used by thousands of U.S. org. to stay abreast of ever-increasing competition & to improve performance. You can use the Criteria to assess performance on a wide range of key bus. indicators: customer, product & service, financial, human resource, & operational. The Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strategic goals. Chapters: core values, concepts, & framework; key characteristics; glossary of key terms; category & item descriptions; scoring system & guidelines; Criteria Response Guidelines; applying for the Award; & summary of business eligibility categories & restrictions.
Saddam Hussein: Defying the World: A Visual Biography (video)
Womanís Guide to Making Therapy Work
Rudy!: An Investigative Biography of Rudy Giuliani
Applique: The Ann Boyce Way
Whiz Kid of Wall Streetís Investment Guide: How I Returned 34% on My Portfolio, & You Can,Too
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