Human Capital: The Role of Ombudsmen in Dispute Resolution

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Our Price: $20.00

Year: 2001
Pages: 49
Binding Paperback

Product Code: 0756717876

Description

Carlotta C. Joyner. Fed. agencies must deal with complaints from their employees, particularly complaints of alleged employ. discrim. Because of the role that ombudsmen (OB) can play in an agency’s mgmt. of its human capital, this report provides an up-to-date perspective on the role of OB in resolving workplace issues. It discusses: the number of OB offices at Fed. agencies & the kinds of issues they address; the ways in which Fed. OB are provided with guidance & means for sharing “best practices” & “lessons learned”; & the operating characteristics, & how OB offices conform to professional standards of practice, particularly with regard to the core prin. of independence, neutrality, & confidentiality.

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