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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Program (2001)
Harry S. Hertz (ed). For more than a decade, the Baldrige Criteria for Performance Excellence (BCPE) have been a significant tool used by thousands of U.S. org. to assess & then improve performance on the critical factors that drive their bus. Chapters: BCPE (2001): core values, concepts, & framework; key characteristics of the criteria; changes from the 2000 criteria; 2001 criteria item listing; 2001 criteria for BCPE; glossary of key terms; category & item descriptions; scoring system & guidelines; preparing the business overview; 2001 criteria response guidelines; applying for the Malcolm Baldrige Nat. Quality Award; summary of business eligibility categories, & restrictions.
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