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Diane Publishing Books
Consumer Action Handbook: 2001 ed.
Barry Leonard (ed). Part 1, Before You Buy -- advice on steps to take when shopping for goods or services, warnings on what to watch out for, & specific info. on how to shop for major items such as cars, credit & home improve. Part 2, After You Buy -- turn to this section if you have a problem after making a purchase, incl.: finding legal advice or getting help from the media. Sample complaint letter included. Part 3, Consumer Assist. Dir.: find the place to file your complaint or ask a question. Provides names, addresses, tele. no., fax no., e-mail, & web sites for contacts in consumer org., corp., trade assoc., & govít. agencies at the city, county, state & Fed. level.
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