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Diane Publishing Books
Health Care Criteria for Performance Excellence: Baldrige National Quality Program
Harry S. Hertz (ed). Whether you are a CEO, a health care executive, a health care professional, a staff member committed to improving your organization, or a health profession student, the Baldrige Health Care Criteria for Performance Excellence can help you prepare for the changes occurring in todayís health care environment. Whether your org. is small or large, involved in ambulance service or health maintenance, the Criteria can help you assess & measure performance on a wide range of key indicators: patient/customer, health care service & outcomes, operational, staff, & financial. You can perform a self-assessment only or also submit an Award app.
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