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Diane Publishing Books
Veterans’ Disability Benefits: Further Evaluation of Ongoing Initiatives Could Help Identify Effective Approaches for Improving Claims Processing
Daniel Bertoni (au)
For years, the disability compensation claims process has been the subject of concern and attention by the Dept. of Veterans Affairs (VA), Congress, and veteran service org. (VSO), due in part to long waits for decisions and the large number of claims pending a decision. VA has also faced challenges in improving the accuracy and consistency of disability decisions. This report examined: (1) trends in VA’s disability compensation claims processing at the initial claims and appeals levels; and (2) actions that VA has taken to improve its disability claims process. To do this, the report reviewed and analyzed VA performance data, program documents, and external studies and interviewed VA officials and VSO representatives. Includes recommend. Illus.
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