The use of wireless phone service in the U.S. has

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Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC’s Efforts to Assist Customers with Complaints: Congressional Testimony

Our Price: $20.00

By Mark Goldstein (au)
Year: 2009
Pages: 22
Binding Paperback

Product Code: 1437918247

Description

The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.

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