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Diane Publishing Books
Telecommunications: FCC Needs to Improve Oversight of Wireless Phone Service
Mark L. Goldstein (au)
Americans increasingly rely on wireless phones, with 35% of households now primarily or solely using them. The FCC is responsible for fostering a competitive wireless marketplace while ensuring that consumers are protected from harm. States also have authority to oversee some aspects of service. This report discusses consumers’ satisfaction and problems with wireless phone service and FCC’s and state utility commissions’ efforts to oversee this service. This report surveyed 1,143 adult wireless phone users from a randomly selected sample; surveyed all state utility commissions; and interviewed and analyzed documents obtained from FCC and stakeholders representing consumers, state agencies and officials, and the industry. Charts and tables.
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