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Diane Publishing Books
Tax Administration: IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training
James R. White (au)
Millions of taxpayers ask the Internal Revenue Service (IRS) questions about tax law each year. While the accuracy of IRSís answers has improved in some cases, it is still not always what taxpayers or Congress expect. Concerns about accuracy have raised questions about the adequacy of the training that IRS provides to its taxpayer assistance staff. This report assesses the extent to which IRSís planning & evaluation of its taxpayer assistor training conformed to guidance published by others. Planning & evaluation are part of a feedback loop whereby lessons from one year can be applied to making improvements in future years. Includes recommendations. Charts & tables.
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