Tax Administration: IRS Needs Better Strategic Pla

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Tax Administration: IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training

Millions of taxpayers ask the Internal Revenue Ser

Our Price: $20.00

By James R. White (au)
Year: 2005
Pages: 52
Binding Paperback

Product Code: 1422302911

Description

Millions of taxpayers ask the Internal Revenue Service (IRS) questions about tax law each year. While the accuracy of IRS’s answers has improved in some cases, it is still not always what taxpayers or Congress expect. Concerns about accuracy have raised questions about the adequacy of the training that IRS provides to its taxpayer assistance staff. This report assesses the extent to which IRS’s planning & evaluation of its taxpayer assistor training conformed to guidance published by others. Planning & evaluation are part of a feedback loop whereby lessons from one year can be applied to making improvements in future years. Includes recommendations. Charts & tables.

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