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Diane Publishing Books
Social Security Administration: Service Delivery Plan Needed to Address Baby Boom Retirement Challenges
Barbara D. Bovbjerg (au)
Millions of people rely on the services of Social Security Admin. (SSA) field offices (FO). In FY 2008, SSA's 1,300 FO provided service to 44 million customers. People visit FO to apply for Social Security cards, apply for retirement and disability benefits, establish direct deposit, and other services. Over the last several years, staffing reductions have challenged FO ability to manage work while continuing to deliver quality customer service. To better understand the challenges SSA faces in delivering quality customer service, this report determined: (1) the effect that staffing reductions are having on FO operations; and (2) the challenges SSA faces in meeting service delivery needs in the future and the agency's plan for addressing them. Illustrations.
Assassin: From Lincoln to Gandhi
Japanese Experience: A Short History of Japan
American Short Story, 1945-1980: A Critical History
Secret World of the Spy: Stories of Espionage, Deception & Discovery
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