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Diane Publishing Books
Quality Initiatives Undertaken by the Veterans Health Administration
Allison Percy (au)
With the return of veterans who have served in the conflicts in Iraq and Afghanistan and with a much larger number of veterans from earlier eras who are turning to the Dept. of Veterans Affairs (VA) for at least a portion of their health care, the dept. is now treating more than 5 million veterans each year. Many observers have suggested that the quality of care in the veterans’ health system has been bolstered by concerted efforts to track performance measures, expand the use of health information technology, manage chronic diseases, coordinate care by different providers, and enhance the provision of evidence-based medical practices. The lessons learned by the Veterans Health Admin. (VHA) may have implications for other components of the nation’s health care system. This report provides an assessment of quality improvement, cost and utilization of services, and health information technology in the VHA. It examines VHA’s experience with quality improvement and health information technology. The assessment also aims to improve understanding of how VHA’s system serves its patients. That information may prove useful as decisionmakers consider how veterans’ health care might be affected by proposals for health care reform. This paper makes no recommendations. Figures.
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