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U.S. Postal Service: Mail Delivery Efficiency Has Improved, but Additional Actions Needed to Achieve Further Gains
William B. Shear (au)
The U.S. Postal Service (USPS) is facing significant financial problems as mail volume is declining, 4.5% in FY 2008 and 11% projected for FY 2009. USPS lost $2.8 billion in FY 2008 and projects a $6.4 billion loss in FY 2009 (possibly more if it cannot cut $5.9 billion in costs). As one way to cut costs, USPS is trying to improve the efficiency of mail delivery, which generates close to one-third of USPS's $78 billion in expenses. Recognizing the sizable impact of delivery on USPS's finances and operations, this report addresses: (1) how USPS monitors delivery efficiency; (2) characteristics of delivery units that affect their efficiency; and (3) the status and results of USPS's actions to improve delivery efficiency, in particular USPS's Flats Sequencing System. Illus.
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