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Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment: Follow-up Review
Calvin L. Scovell III (ed)
This report provides the Dept. of Transportationís (DoT) Office of Inspector Genís. analysis of the performance of 13 Air Transport Assoc. (ATA) member airlines, along with 2 non-ATA airlines, in implementing selected provisions of the Commitment that have an immediate impact on passengers & the issues that derive from those provisions. Provisions selected for this review include notification of delays & cancellations, overbooking & denied boardings, frequent flyer programs, & accommodation for passengers with disabilities & special needs. The report also reviews how the DoT has used the additional resources Congress appropriated to oversee & enforce air travel consumer protection requirements. Includes recommendations. Illustrations.
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