Join our mailing list!
(Your shopping cart is empty)
Diane Publishing Books
Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment: Follow-up Review
Calvin L. Scovell III (ed)
This report provides the Dept. of Transportationís (DoT) Office of Inspector Genís. analysis of the performance of 13 Air Transport Assoc. (ATA) member airlines, along with 2 non-ATA airlines, in implementing selected provisions of the Commitment that have an immediate impact on passengers & the issues that derive from those provisions. Provisions selected for this review include notification of delays & cancellations, overbooking & denied boardings, frequent flyer programs, & accommodation for passengers with disabilities & special needs. The report also reviews how the DoT has used the additional resources Congress appropriated to oversee & enforce air travel consumer protection requirements. Includes recommendations. Illustrations.
Creole Flavors: Recipes for Marinades, Rubs, Sauces, & Spices
Competing for Employees: Proven Marketing Strategies for Hiring & Keeping Exceptional People
Where the Domino Fell: America & Vietnam, 1945 to 1990
New View of Self: How Genes & Neurotransmitters Shape Your Mind, Your Personality, & Your Mental Health
Rise of Life: The First 3.5 Billion Years
Share your knowledge of this product with other customers...
Be the first to write a review
Diane Publishing Co
PO Box 617
Darby, PA 19023-0617
Become an Affiliate
Send Us Feedback
Copyright ï¿½ 2004 Diane Publishing Company. All Rights Reserved.