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Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment: Follow-up Review
This report provides the Dept. of Transportation’s

Our Price: $20.00
By Calvin L. Scovell III (ed)
Year: 2006
Pages: 46
Binding Paperback

Product Code: 1422309509

This report provides the Dept. of Transportationís (DoT) Office of Inspector Genís. analysis of the performance of 13 Air Transport Assoc. (ATA) member airlines, along with 2 non-ATA airlines, in implementing selected provisions of the Commitment that have an immediate impact on passengers & the issues that derive from those provisions. Provisions selected for this review include notification of delays & cancellations, overbooking & denied boardings, frequent flyer programs, & accommodation for passengers with disabilities & special needs. The report also reviews how the DoT has used the additional resources Congress appropriated to oversee & enforce air travel consumer protection requirements. Includes recommendations. Illustrations.

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