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Diane Publishing Books
Passionate and Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Lior Arussy (au)
Offers a new approach to help you build strong relationships that have customers returning again & again -- for years to come! Brimming with exercises that you can apply to your own business as well as case studies on co’s. who have built strong customer relationships, incl. Virgin Atlantic Airways, GE, Aveda, Paychex, & Disney. Covers these topics: Who are we: customer pleasers or efficiency crunchers?; What is the role of the customer in our existence?; What defines our total experience?; What customers do we neglect?; What kind of relationships do we seek?; How do we change ourselves to avoid the silo-based customer trap?; Post-sales dialogue & feedback; & What do our measurements say about us? Illustrations.
Not Fade Away: The On-Line World Remembers Jerry Garcia
Baby Bonding: Giving Your Child a Secure Start to Life
We the People: Voices & Images of the New Nation
For Your Own Good: The Roots of Violence in Child-Rearing
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