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Diane Publishing Books
Passionate and Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Lior Arussy (au)
Offers a new approach to help you build strong relationships that have customers returning again & again -- for years to come! Brimming with exercises that you can apply to your own business as well as case studies on coís. who have built strong customer relationships, incl. Virgin Atlantic Airways, GE, Aveda, Paychex, & Disney. Covers these topics: Who are we: customer pleasers or efficiency crunchers?; What is the role of the customer in our existence?; What defines our total experience?; What customers do we neglect?; What kind of relationships do we seek?; How do we change ourselves to avoid the silo-based customer trap?; Post-sales dialogue & feedback; & What do our measurements say about us? Illustrations.
Saddam Hussein: Defying the World: A Visual Biography (video)
Womanís Guide to Making Therapy Work
Rudy!: An Investigative Biography of Rudy Giuliani
Applique: The Ann Boyce Way
Whiz Kid of Wall Streetís Investment Guide: How I Returned 34% on My Portfolio, & You Can,Too
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