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Diane Publishing Books
Passionate and Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Lior Arussy (au)
Offers a new approach to help you build strong relationships that have customers returning again & again -- for years to come! Brimming with exercises that you can apply to your own business as well as case studies on co’s. who have built strong customer relationships, incl. Virgin Atlantic Airways, GE, Aveda, Paychex, & Disney. Covers these topics: Who are we: customer pleasers or efficiency crunchers?; What is the role of the customer in our existence?; What defines our total experience?; What customers do we neglect?; What kind of relationships do we seek?; How do we change ourselves to avoid the silo-based customer trap?; Post-sales dialogue & feedback; & What do our measurements say about us? Illustrations.
Sexual Harassment: Women Speakout
Secret War in Shanghai: An Untold Story of Espionage, Intrigue, & Treason
Bridges of Battle: Famous Battlefield Actions at Bridges & River Crossings
Whiz Kid of Wall Street’s Investment Guide: How I Returned 34% on My Portfolio, & You Can,Too
Yukon Alone: The World’s Toughest Adventure Race
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