In FY 2007, Social Security Admin. (SSA) 1,300 fie

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Social Security Administration Field Office: Reduced Workforce Faces Challenges as Baby Boomers Retire: Congressional Testimony

In FY 2007, Social Security Admin. (SSA) 1,300 fie

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By Barbara D. Bovbjerg (au)
Year: 2008
Pages: 26
Binding Paperback

Product Code: 1437905692

Description

In FY 2007, Social Security Admin. (SSA) 1,300 field offices provided service to 42 million customers. People use these offices to apply for Social Security cards, apply for retirement and disability benefits, establish direct deposit, and a host of other services. Many customers prefer the personalized contact provided in field offices. Over the last several years, staffing reductions have challenged field offices’ ability to manage work while continuing to deliver quality customer service. To assess how field offices are managing these challenges, the author was asked to determine: (1) the effect that reduced staffing levels may be having on field office operations; and (2) the challenges that SSA faces in meeting future service delivery needs. Illustrations.

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