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Limitations in DoDís Evaluation Plan for EEO Complaint Pilot Program Hinder Determination of Pilot Results
George H. Stalcup (au)
In Aug. 2004, the Sec. of Def. authorized the U.S.A.F., the Def. Logistics Agency, and the Def. Commissary Agency to implement an equal employ. opportunity (EEO) complaint pilot program to reengineer the EEO complaint process to reduce complaint processing time and reinforce accountability. This evaluation of the pilots had these objectives: describe the key aspects of the EEO process that were tested by the pilot program; present data DoD reported from the pilot program; evaluate improve. DoD made to its evaluation plan; describe ADR processes used in the pilot programs compared to other ADR processes reported by fed. agencies; and, provide lessons learned from the pilot program that can inform future EEO complaint process.
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