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Diane Publishing Books
State Department: Comprehensive Strategy Needed to Improve Passport Operations
Jess T. Ford (au)
In 2007, following the implementation of new document requirements for travelers entering the U.S. from within the Western Hemisphere, the Dept. of State (State) received a record number of passport applications. In June 2009 further document requirements are scheduled to go into effect and will likely lead to another surge in passport demand. This report examined: (1) the extent to which State was prepared for the surge in passport demand and how its readiness affected passport operations; (2) State’s actions to increase passport production capacity in response to the surge; and (3) State’s readiness for near-term surges in demand and its strategy to improve passport operations. Includes recommendations. Charts and tables.
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