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Diane Publishing Books
Hurricanes Gustav and Ike Disaster Assistance: FEMA Strengthened Its Fraud Prevention Controls, but Customer Service Needs Improvement
Gregory D. Kutz (au)
Previous work on Hurricanes Katrina and Rita identified fraud, waste, and abuse resulting from a lack of fraud-prevention controls within the FEMA assistance programs. For ex., FEMA did not verify the identities or addresses of individuals applying for aid under its Individuals and Households Program. FEMA also did not verify the eligibility of individuals seeking shelter in FEMA-paid-for hotels and made duplicate payments to individuals who applied multiple times. The auditor conducted undercover tests during the response to Hurricanes Gustav and Ike. This report discusses: (1) whether FEMA's controls have improved since Katrina and Rita; and (2) issues identified related to the customer service that FEMA provided. Includes recommendations. Illus.
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