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Homeland Security: Federal Protective Service Could Better Measure the Performance of its Control Centers
Mathew J. Scire (au)
The Dept. of Homeland Securityís (DHS) Fed. Protective Service (FPS) through its control centers (Mega-Centers) helps provide for the security & protection of federally owned & leased facilities. This report: (1) identifies the services Mega-Centers provide; (2) determines how FPS assesses Mega-Centers performance & whether FPS links Mega-Centers performance measures to FPS-wide measures; & (3) examines how Mega-Centers & selected org. compare in the services they provide. To address these issues, the author reviewed FPSís performance measures & past Mega-Centers assessments, assessed the Mega-Centersí performance measures, & interviewed officials & collected info. at FPS, the 4 Mega-Centers, & 9 selected security org. Tables.
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