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Diane Publishing Books
Health Care Criteria for Performance Excellence: Baldrige National Quality Program
Harry S. Hertz (ed)
Health care org. have used these Criteria to address these challenges: focusing on core competencies, intro. new technol., reducing costs, commun. and sharing info. electronically, estab. new alliances with health care providers, or maintaining market advantage. Whatever the size of your org., the Criteria provides a valuable framework that can help you plan in an uncertain environ. Use the Criteria to assess perform. on these indicators: health care outcomes; patient satisfaction; and operational, staff, and financial indicators. The 2008 Criteria can help you align resources with approaches, such as Plan-Do-Check-Act cycles, a Balanced Scorecard, and Six Sigma; improve communication, productivity, and effectiveness; and achieve strategic goals. Illus.
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