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Diane Publishing Books
Health Care Criteria for Performance Excellence: Baldrige National Quality Program
Harry S. Hertz (ed)
Health care org. have used these Criteria to address these challenges: focusing on core competencies, intro. new technol., reducing costs, commun. & sharing info. electronically, estab. new alliances with health care providers, or maintaining market advantage. Whatever the size of your org., the Criteria provides a valuable framework that can help you plan in an uncertain environ. Use the Criteria to assess perform. on these indicators: health care outcomes; patient satisfaction; & operational, staff, & financial indicators. The 2007 Criteria can help you align resources with approaches, such as Plan-Do-Check-Act cycles, a Balanced Scorecard, & Six Sigma; improve communication, productivity, & effectiveness; & achieve strategic goals. Illus.
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