Faced with an increase in disability claims, the V

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Veterans Benefits: Increased Focus on Evaluation and Accountability Would Enhance Training and Performance for Management Claims Processors

Faced with an increase in disability claims, the V

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By Daniel Bertoni (au)
Year: 2008
Pages: 58
Binding Paperback

Product Code: 1437906117

Description

Faced with an increase in disability claims, the Veterans Benefits Admin. (VBA) is hiring a large number of new claims processing staff. This report determines: (1) What training is provided to new and experienced claims processors and how uniform is this training?; (2) To what extent has VBA planned this training strategically, and how well is the training designed, implemented, and evaluated?; (3) To what extent is the performance mgmt. system for claims processors consistent with generally accepted practices? Researchers reviewed VBA policies and training curricula; interviewed VBA central office officials; visited 4 of VBA’s 57 regional offices; and compared VBA’s training and performance mgmt. to generally accepted practices. Illustrations.

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