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Criteria for Performance Excellence: Baldrige National Quality Program (2006)
The Baldrige Criteria (BC) have been used by thous

Our Price: $20.00
By Harry S. Hertz (ed)
Year: 2005
Pages: 76
Binding Paperback

Product Code: 1422305023

The Baldrige Criteria (BC) have been used by thousands of U.S org. to stay abreast of ever-increasing competition & to improve performance. You can use the BC to assess performance on a wide range of key bus. indicators: customer, product & service, financial, human resource, & operational. The BC can help you align resources; improve commun., productivity, & effective.; & achieve strategic goals. The 2006 Criteria include 19 simple new questions, one for each of the BC Items: leadership; strategic planning; customer & market focus; measurement, analysis, & knowledge mgmt.; human resource focus; process mgmt.; & results. While the questions are simple, they get at the core of how your org. operates today & how you prepare for the future.

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