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Diane Publishing Books
Credit Cards: Increased Complexity in Rates and Fees Heightens Need for More Effective Disclosures to Consumers
David G. Wood (au)
With charge card penalty rates & fees now common, the Fed. Reserve has begun efforts to revise disclosures to better inform consumers of these costs. Questions have been raised about the relationship among penalty charges, consumer bankruptcies, & issuer profits. This report examined: (1) how card fees & other practices have evolved & how cardholders have been affected; (2) how effectively these pricing practices are disclosed to cardholders; (3) the extent to which penalty charges contribute to cardholder bankruptcies; & (4) card issuers’ revenues & profitability. The author analyzed disclosures from popular cards; analyzed & tested disclosures; interviewed a sample of consumers; & analyzed bankruptcy & card issuer revenues. Illus.
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